FAQ'S
What is the status of my order?
Are your invoices accepted by Amazon?
Yes, our invoices have successfully supported many sellers in obtaining Amazon ungating. However, we cannot guarantee approval, as Amazon’s decision depends on various factors, including account health, category, and seller performance.
Do you offer Amazon ungating support?
Yes, Amazon accepts our invoices; however, we do not take responsibility for the ungating process. You may use our invoices, but we recommend that our customers select products that are already ungated.
Will you provide invoices before payment?
No, American Wholesale LLC does not provide paid invoices prior to payment for ungating or testing purposes. We can, however, provide a sales receipt before payment, and the official paid invoice will be issued once payment is confirmed.
Can you provide images of the products?
Yes, we provide product images. Once your order is ready for shipping, we will share the product images with you.
Where are your products shipped?
We are committed to efficient order fulfillment, ensuring delivery within 5–8 days of placing your order, including weekends.
Payment methods
We typically accept payments via ACH or wire transfer. Once your order is placed, our team will send an unpaid invoice along with the necessary bank details for the transfer. If a customer requests to pay via Payoneer, we will provide the Payoneer payment email for processing.
What is your return policy?
Yes, we accept returns in cases where the wrong product has been shipped. Our team will approve the return and provide a return label for your convenience.
Do you have a price list?
Yes, we have a product sheet available. You can contact our team to request the product sheet, price list, and additional information. It is also accessible on our website under the Catalogue section via a Google Sheet.
How can I open a wholesale account?
Submit an application to join our wholesale program, and our team will contact you shortly.
Do you offer direct shipping to Amazon FBA?
Yes, we provide Amazon FBA prep services for our customers. Our prep charges are outlined under Amazon prep and 3PL services.
How do I place an order?
Before placing an order, we recommend that customers register an account on our website and submit a wholesale application. Once your registration is complete, our team will review and approve your wholesale account. After approval, you can place orders directly through our website.
Discount Code
Yes, we provide a discount code for first-time customers. Please contact us via email before placing your order, and our team will send you the discount code for your first purchase. Additionally, if a customer wishes to place a bulk order, we offer special discounted pricing.
Can I request to cancel my order?
Yes, we allow order cancellations within 12 hours after payment. Orders may also be canceled if a product is out of stock. However, orders cannot be canceled if Amazon does not approve ungating using our invoices, as we do not take responsibility for the ungating process.
Do you offer free shipping?
Yes, dear customer, we offer free shipping for orders over $3,500 placed through our website. Customers who qualify for this offer will receive free shipping within the standard lead time of 8 to 10 days.
Lead Time
Our lead time for each product is 8 to 10 working days after payment confirmation. Once your payment is verified, we begin processing your order promptly.
Do you ship internationally?
Yes, we offer international shipping for our customers. We ship orders to the UK and Canada and also provide assistance with customs clearance.
MOQ Requirements
Certainly, we maintain Minimum Order Quantities (MOQs) for our products, which vary by item. These MOQs are clearly displayed on the product details page of our website and listed in our product sheet for your reference. Please note that we do not accept orders for test units; all orders must meet the specified MOQ for each product. We appreciate your understanding and compliance with our ordering policies.
Drop Shipping Program
Regrettably, we do not offer a drop shipping program. We only fulfill orders in bulk quantities.